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Housing Intensive Case Manager

The AIDS Foundation of Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV and related chronic diseases. We envision a world in which people living with HIV and related chronic diseases will thrive, and new HIV infections will be rare. Our work focuses on improving health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, and being a bold voice for change.

We are seeking for an individual to serve as our Housing Intensive Case Manager. The Housing Intensive Case Manager provides housing identification & placement assistance, regular assessments, referrals for needed services, and wrap-around stable housing support for assigned homeless individuals in Mercy Housing project-based facilities.

Principal functions and responsibilities of this position include the following:

Case Management
• Assist with the coordination of placement of individuals into available project-based housing units (i.e., South Loop, Major Jenkins, Delmar buildings);
• Develop relationships with respective property management/services to promote positive relationships and stability;
• Attend Mercy weekly property services and client support staff meetings and participate in wellness checks and unit inspection follow-up when needed;
• Work in collaboration with the AFC Systems Integration Team (SIT) to receive referrals for placement in the HUD supportive housing program, attend bi-weekly SIT meetings to provide updates, address participant concerns and successes, and troubleshoot issues with peers; 
• Develop individualized service plans and make the appropriate referrals to needed services in collaboration with the client;
• Advocate and support clients’ access to needed resources such as food, clothing, medical care, medicine, medical equipment, behavioral health services, social, recreational opportunities, benefits/entitlements and other resources as needed;
• Provide intensive case management services that focus on improving participants’ health outcomes, quality of life and self-sufficiency indicators, and long-term housing stability;
• Coordinate with Behavioral Health Specialist to conduct a psychosocial assessment within 90 days of intake, when needed;
• Obtain, through Linkage Agreement or Memorandum of Understanding, behavioral health services from credentialed providers and coordinate access to individual or group services as needed;
• Support residents in developing or enhancing life skills and assist residents in increasing involvement in social and civic life;
• Provide support in conflict management issues and episodes with disruptive clients;
• Attend AFC-coordinated trainings, including required housing and cultural competency trainings as designated;
• Utilize Housing First and Harm Reduction service philosophies and provide services in a manner that is sensitive to participants’ cultural, gender, and social identities.

Case Management Documentation & Recordkeeping
• Complete, per AFC SHP Standards for Service Delivery, all required and ongoing assessments, reassessments and certifications and maintain paperwork in files;
• Maintain all applicable and required documentation in client files;
• Enter data and maintain client records; enter data for client-level progress notes, reassessments, clients applicable reporting, and monitoring in a timely and accurate manner;
• Participate in monthly file audits, monitoring audits, and electronic data audits as applicable.

• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others;
• Protect organization's value and manage risk by keeping information confidential;
• Perform other duties as assigned.


Minimum Qualifications

Bachelor’s degree in Social Services or related field and 1 or more years’ Supportive Housing Case Management experience

OR 3 or more years’ Supportive Housing Case Management experience

Experience applying Homelessness and Supportive Housing concepts

Experience applying Harm Reduction and Housing First philosophies

Preferred Qualifications

1 or more years’ experience in Substance Use and Mental Health field

Experience in applying and/or interpreting the Affordable Care Act (ACA) and Medicaid services

Experience in applying Crisis Prevention, Intervention, Goal Setting, and Resolution techniques

Knowledge, Skills, and Abilities

Strong attention to detail and the ability to manage multiple projects, establish workload priorities, and meet deadlines are critical.  Solid Case Management experience including the ability to assess client needs, create care plans, and follow-up in order to address barriers and ensure care is continuous and comprehensive. 

Knowledge of Microsoft Excel and/or other database programs. This includes the ability to generate basic reports using these programs.

Knowledge of strategies directed toward individuals or groups that aims to reduce the harms associated with certain behaviors. This includes knowledge of target populations and the context in which harm reduction strategies are delivered.  This also includes the ability to apply harm reduction strategies to reduce adverse consequences.

Knowledge of the causes of homelessness, who it affects, and the factors (e.g., racial inequities, Socio Economic Status) that can contribute to an individual being homeless.  This includes the ability to understand the culture of homelessness and engage homeless or formerly homeless populations.

Strong interpersonal skills and the ability to develop and maintain professional, trusting, and positive working relationships with mangers, supervisors, staff, co-workers, partner agencies, and vendors. This includes the ability to engage others in conversation and actively participate in conversations while interacting with others.

The ability to provide efficient, quality service to both internal and external customers.  This includes putting the customer first, following through on responsibilities, ensuring that promised work is completed, taking responsibility for commitments.

The ability to work without close supervision, taking ownership of work activities and ensuring tasks meet AFC’s standards.

Also, strong verbal and written communication skills and ability to work with diverse populations are key to success in this role.  

Send cover letter and resume to: Email to, via mail to AIDS Foundation of Chicago, 200 West Jackson Suite 2100 Chicago, IL 60606, or via fax to (312) 784-9054.

Please reference position code PROG HICM 290
Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.