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Housing Navigation Specialist

The AIDS Foundation of Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV and related chronic diseases. We envision a world in which people living with HIV and related chronic diseases will thrive, and new HIV infections will be rare. Our work focuses on improving health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, and being a bold voice for change.

We are seeking for an individual to serve as our Housing Navigation Specialist. The Housing Navigation Specialist  will coordinate the AIDS Foundation of Chicago (AFC) Housing Navigation Services programs funded by the U.S. Department of Housing and Urban Development (HUD), including HUD’s Housing Opportunities for People with AIDS (HOPWA) programs,  state and city government agencies, and private foundations. This position also serves as AFC’s liaison to housing program sub-contracted partner agencies that provide housing and direct services for people living with HIV/AIDS, and low-income individuals and families. This position also provides guidance and support to partner agency direct service staff and supervisors about the implementation of the housing program policies and procedures, and has shared responsibility for the overall quality of services provided.

Principal functions and responsibilities of this position include the following:

Program Coordination

  • Provide guidance and support to partner agency service providers and supervisors about the implementation of Housing Navigation program policies and procedures; share responsibility for the overall quality and outcomes of services provided; field participant calls and complaints as necessary;
  • Coordinate day-to-day operations of Housing Navigation programs;
  • Answer phone calls from homeless people living with HIV/AIDS, who are seeking housing navigation services; conduct basic intake for clients to determine eligibility including demographic, psychosocial, and needs assessments;]Initiate the housing navigation referral process and follow-up on referrals;
  • Process rental and utility paperwork for clients in subsidized programs (i.e., HOPWA LTRS) and ensure funder compliance/requirements;
  • Provide ongoing technical assistance to partner agency service providers in use of case management database (i.e., Client Track).

Quality Assurance and Data Entry

  • Enter all intake data for new clients in client data tracking systems (i.e., Client Track); enter all close-out data on clients;
  • Review case notes and assessments in data tracking system for accuracy and completion on a regular basis; ensure the partner agency service providers (i.e., Housing Navigators) have entered correct information for accurate reporting;
  • Participate in annual site visits: review files for eligibility and compliance, and produce write-ups and recommendations;
  • Conduct quarterly case management database (i.e., Client Track) review; review electronic records for compliance, and complete write ups.

Meetings and Training Facilitation

  • Convene meetings with partner agency service providers on a monthly basis: facilitate, develop client plans, provide case consultation, and updates on policies;
  • Prepare, coordinate, and facilitate program meetings (i.e., Housing Navigation)  and other related partner agency meetings with partner agency staff;
  • Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Client Track Work Group, Grants Prep meeting, Interdepartmental Training Workgroup);
  • Facilitate new Housing Navigator orientation and training sessions for sub-contracted partners;
  • Conceptualize, deliver, and facilitate quarterly trainings (i.e., Quarterly Tenant Empowerment Training); coordinate training logistics;
  • Deliver presentations to providers (i.e., The CORE Center) to promote and create awareness of Housing Navigation services.


  • Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others;
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
  • Protect organization's value and manage risk by keeping information confidential;
  • Perform other duties as assigned.


Minimum Qualifications

Bachelor's degree and 2 or more years of Human Services experience 

OR 5 or more years Human Services experience

Preferred Qualifications

2 or more years Case Management experience

2 or more years Homeless Services experience

2 or more years HIV-specific service experience

Bi-lingual, Spanish-English

Knowledge, Skills, and Abilities

Strong attention to detail and the ability to manage multiple projects, establish workload priorities, and meet deadlines are critical.

Excellent customer service skills and strong interpersonal skills and the ability to develop and maintain professional, trusting and positive working relationships with both internal and external customers.

Strong knowledge of the U.S. Department of Housing and Urban Development (HUD) programs and program requirement, rules and procedures.

Also, strong verbal and written communication skills and ability to work with diverse populations are key to success in this role.   

To Apply, Please click on the link below.

Please reference position code PROGRAMS HSS297

Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.