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Housing Supportive Services Coordinator

The AIDS Foundation of Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV and related chronic diseases. We envision a world in which people living with HIV and related chronic diseases will thrive, and new HIV infections will be rare. Our work focuses on improving health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, and being a bold voice for change.

We are seeking for an individual to serve as our Housing Supportive Services Coordinator. The Housing Supportive Services Coordinator will coordinate the Chorionic Homeless Program (CHP) for homeless individuals living under the Lake Shore Drive overpass. Led by the Center for Housing and Health (CHH) the CHP is a collaboration of permanent supportive housing agencies working with Chicago Department of Family and Support Services (DFSS). This position will serve as the liaison to DFSS and the sub-contracted partner agencies providing permanent supportive housing and intensive case management.  In addition to CHP, this position will also coordinate permanent supportive housing projects (SHP) funded by the Department of Housing and Urban Development (HUD), Chicago Department of Family and Supportive Services (DFSS), and the Chicago Low Income Housing Trust Fund (CLIHTF). This position will offer direction to intensive case managers and supervisors about the implementation of the project’s policies and procedures, and will have shared responsibility for the overall quality of services provided.  The position also will be responsible for monitoring the housing stability, health standards, and income stabilization program participants. The Center for Housing and Health is a supporting organization of the AIDS Foundation of Chicago.  

Principal functions and responsibilities of this position include the following:

Program Coordination
• Provide guidance and direction to partner agency service providers and supervisors about the implementation of supportive housing program policies and procedures; share responsibility for the overall quality and outcomes of services provided; field participant calls and complaints as necessary;
• Coordinate day-to-day operations of Housing programs (i.e., supportive housing programs, housing navigation);
• Initiate the referral process, ensure that it is expedited to locate, assess for eligibility, and house clients in a timely manner, and review and approve eligibility documentation for potential participants of Housing programs;
• Serve as the first point of contact and information for all inquiries about the CHP  and other SHP projects;
• Monitor utilization of support services (i.e., case management services, transportation, furnishings, dental, vision); provide information and reports on a regular basis on program outcomes, service coordination, and service delivery to AFC staff and partner agency program directors;
• Provide ongoing technical assistance to partner agency service providers in use of case management database (i.e., Client Track);
• Update Resource Manual in client tracking database (i.e., Client Track);
• Coordinate and monitor activities of the partner agencies in the CHP and SHP Projects;
• Collaborate with research and evaluation partners or sub-contractors on matters relating to the project.

Quality Assurance and Data Entry
• With the support of AFC/CHH leadership, compile data on housing stability, health standards, and income stabilization;
• Review case notes and assessments in data tracking system for accuracy and completion on a regular basis; ensure the partner agency service providers (i.e., partner agency service providers, Housing Navigators) have entered correct information for accurate reporting;
• Utilize internal and external database systems, including Client Track, Homeless Management Information System (HMIS) and Central Referral System (CRS) to track project data and receive project referrals.

Meetings and Training Facilitation
• Prepare, coordinate, and facilitate  program meetings (i.e., System Integration Team (SIT), Housing Navigation)  and other related partner agency meetings with partner agency staff;
• Facilitate new case manager orientation and training sessions for sub-contracted partners;
• Conceptualize, deliver and facilitate new case manager orientation and training sessions for sub-contracted partners;
• Conceptualize, deliver and facilitate quarterly trainings and other participant activities (i.e., Quarterly Tenant Empowerment Training); coordinate training logistics;
• Convene meetings with and provide technical assistance to intensive case managers and supervisors.

• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others;
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
• Protect organization's value and manage risk by keeping information confidential;
Perform other duties as assigned.


Minimum Qualifications

Bachelor's degree and 2 or more years of Human Services experience

OR 5 or more years Human Services experience

Preferred Qualifications

Master’s degree in Psychology, Social Work, Counseling or related field

1 or more years Case Management experience

1 or more years Homeless Services experience

1 or more years HIV-specific service experience

Knowledge, Skills, and Abilities

Strong attention to detail and the ability to manage multiple projects, establish workload priorities, and meet deadlines are critical.  Solid Case Management experience including the ability to assess client needs, create care plans, and follow-up in order to address barriers and ensure care is continuous and comprehensive. 

Knowledge of Microsoft Excel and/or other database programs. This includes the ability to generate basic reports using these programs.

Knowledge of supportive housing programs (affordable housing with support services) for individuals/families confronted with homelessness and who also have very low incomes and/or serious, persistent issues that may include addiction or alcoholism, mental health, HIV/AIDS, diverse disabilities or other serious challenges to a successful life.  This includes the ability to implement a Housing First model.

Knowledge of the causes of homelessness, who it affects, and the factors (e.g., racial inequities, Socio Economic Status) that can contribute to an individual being homeless.  This includes the ability to understand the culture of homelessness and engage homeless or formerly homeless populations.

Strong interpersonal skills and the ability to develop and maintain professional, trusting, and positive working relationships with mangers, supervisors, staff, co-workers, partner agencies, and vendors. This includes the ability to engage others in conversation and actively participate in conversations while interacting with others.

The ability to provide efficient, quality service to both internal and external customers.  This includes putting the customer first, following through on responsibilities, ensuring that promised work is completed, taking responsibility for commitments.

The ability to develop and deliver clear, engaging, convincing, and well-organized presentations in situations.  This includes the ability to utilize effective presentation resources and materials (e.g., technology), command the audience's attention, and projects credibility and poise.

The ability to work without close supervision, taking ownership of work activities and ensuring tasks meet AFC’s standards.

Also, strong verbal and written communication skills and ability to work with diverse populations are key to success in this role.  

Send cover letter and resume to: Email to, via mail to AIDS Foundation of Chicago, 200 West Jackson Suite 2100 Chicago, IL 60606, or via fax to (312) 784-9054.

Please reference position code PROG NHSSC 292
Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.