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Housing Supportive Services Specialist

The AIDS Foundation of Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV and related chronic diseases. We envision a world in which people living with HIV and related chronic diseases will thrive, and new HIV infections will be rare. Our work focuses on improving health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, and being a bold voice for change.

We are seeking for an individual to serve as our Housing Supportive Services Specialist. The Housing Supportive Services Specialist will coordinate the AIDS Foundation of Chicago (AFC) supportive housing programs funded by the U.S. Department of Housing and Urban Development (HUD), including HUD’s Housing Opportunities for People with AIDS (HOPWA) programs,  state and city government agencies, and private foundations. This position also serves as AFC’s liaison to housing program sub-contracted partner agencies that provide housing and direct services for chronically medically ill (including HIV/AIDS), chronically homeless, and low-income individuals and families. This position also provides guidance and direction to partner agency direct service staff and supervisors about the implementation of the housing program policies and procedures, and has shared responsibility for the overall quality of services provided.

Principal functions and responsibilities of this position include the following:


Program Coordination

·         Provide guidance and direction to partner agency service providers and supervisors about the implementation of supportive housing program policies and procedures; share responsibility for the overall quality and outcomes of services provided; field participant calls and complaints as necessary;

·         Coordinate day-to-day operations of Housing programs (i.e., supportive housing programs, housing navigation);

·         Initiate the referral process, ensure that it is expedited to locate, assess for eligibility, and house clients in a timely manner, and review and approve eligibility documentation for potential participants of Housing programs;

·         Answer phone calls from homeless people living with a chronic medical condition, including HIV/AIDS, who are seeking case management and housing referrals; conduct basic intake for homeless clients to determine eligibility including demographic, psychosocial, and needs assessments;

·         Monitor utilization of support services (i.e., case management services, transportation, furnishings, dental, vision); provide information and reports on a regular basis on program outcomes, service coordination, and service delivery to AFC staff and partner agency program directors;

·         Provide ongoing technical assistance to partner agency service providers in use of case management database (i.e., Client Track);

·         Update Resource Manual in client tracking database (i.e., Client Track).


Quality Assurance and Data Entry

·         Enter all intake data for new clients in client data tracking systems (i.e., Client Track, HMIS); enter all close-out data on clients;

·         Review case notes and assessments in data tracking system for accuracy and completion on a regular basis; ensure the partner agency service providers (i.e., partner agency service providers, Housing Navigators) have entered correct information for accurate reporting;

·         Participate in annual site visits: review files for eligibility and compliance, and produce write-ups and recommendations;

·         Conduct quarterly case management database (i.e., Client Track) review; review electronic records for compliance, and complete write ups;

·         Utilize internal and external database systems, including ClientTrack, Homeless Management Information System (HMIS) and Central Referral System (CRS) to track project data and receive project referrals.


Meetings and Training Facilitation

·         Convene meetings with partner agency service providers on a monthly basis: facilitate, develop client plans, provide case consultation, and updates on policies;

·         Prepare, coordinate, and facilitate  program meetings (i.e., System Integration Team (SIT), Housing Navigation)  and other related partner agency meetings with partner agency staff;

·         Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Client Track Work Group, Grants Prep meeting, Interdepartmental Training Workgroup);

·         Facilitate new case manager orientation and training sessions for sub-contracted partners;

·         Conceptualize, deliver, and facilitate quarterly trainings (i.e., Quarterly Tenant Empowerment Training); coordinate training logistics;

·         Deliver presentations to providers (i.e., Hospitals) to promote and create awareness of Housing programs.



·         Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others;

·         Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;

·         Protect organization's value and manage risk by keeping information confidential;

·         Perform other duties as assigned.



Minimum Qualifications

Bachelor's degree and 2 or more years of Human Services experience

OR 5 or more years Human Services experience


Preferred Qualifications

Master’s degree in Psychology, Social Work, Counseling or related field

1 or more years Case Management experience

1 or more years Homeless Services experience

1 or more years HIV-specific service experience


Knowledge, Skills, and Abilities

Strong attention to detail and the ability to manage multiple projects, establish workload priorities, and meet deadlines are critical.  Solid Case Management experience including the ability to assess client needs, create care plans, and follow-up in order to address barriers and ensure care is continuous and comprehensive. 

Knowledge of Microsoft Excel and/or other database programs. This includes the ability to generate basic reports using these programs.

Knowledge of supportive housing programs (affordable housing with support services) for individuals/families confronted with homelessness and who also have very low incomes and/or serious, persistent issues that may include addiction or alcoholism, mental health, HIV/AIDS, diverse disabilities or other serious challenges to a successful life.  This includes the ability to implement a Housing First model.

Knowledge of the causes of homelessness, who it affects, and the factors (e.g., racial inequities, Socio Economic Status) that can contribute to an individual being homeless.  This includes the ability to understand the culture of homelessness and engage homeless or formerly homeless populations.

Strong interpersonal skills and the ability to develop and maintain professional, trusting, and positive working relationships with mangers, supervisors, staff, co-workers, partner agencies, and vendors. This includes the ability to engage others in conversation and actively participate in conversations while interacting with others.

The ability to provide efficient, quality service to both internal and external customers.  This includes putting the customer first, following through on responsibilities, ensuring that promised work is completed, taking responsibility for commitments.

The ability to teach and train others (mentor) in processes and procedures.

The ability to work without close supervision, taking ownership of work activities and ensuring tasks meet AFC’s standards.

Also, strong verbal and written communication skills and ability to work with diverse populations are key to success in this role.   

Send cover letter and resume to: Email to, via mail to AIDS Foundation of Chicago, 200 West Jackson Suite 2100 Chicago, IL 60606, or via fax to (312) 784-9054.


Please reference position code PROG HSSS 294

Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.