The AIDS Foundation of Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV and related chronic diseases. We envision a world in which people living with HIV and related chronic diseases will thrive, and new HIV infections will be rare. Our work focuses on improving health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, and being a bold voice for change.
In order to achieve our goals, we are seeking for an individual to serve as our IT Helpdesk Technician. The IT Helpdesk Technician is responsible for providing network and hardware maintenance and support, help desk support to end users, and provide backup to the Director of Information Technology for a variety of network, hardware, and software applications. The IT Helpdesk Technician is a member of the Operations team, which includes the areas of Human Resources, Information Technology, and general office oversight.
The Operations team works together to provide high quality and timely support to the work of the organization, with a focus on providing excellent customer services to its internal customers while maintaining excellent relations with external contacts.
Principal functions and responsibilities of this position include the following:
Help Desk Support
IT Administrative Support
Associate’s degree in Computer Science or related field and 1 or more years of Help Desk experience
OR 3 or more years of Help Desk experience
PLUS 1 year experience providing Windows support for Windows and Microsoft Office applications
Bachelor’s degree in Computer Science or related field and 1 or more years of Help Desk experience
2 or more years experience providing Windows support for Windows and Microsoft Office applications
Knowledge, Skills, and Abilities
Strong attention to detail and the ability to manage time so that the priority of activities determines the timing and amount of attention received.
The ability to analyze and assess end-user requirements. This includes the ability to determine the specific nature of an end-user’s problem by asking questions.
The ability to troubleshoot various hardware and software issues. This includes knowledge of help desk support mechanisms and documentation.
Strong interpersonal skills including the ability to develop and maintain professional, trusting, and positive working relationships with mangers, supervisors, staff, co-workers, and vendors. And the ability to engage others in conversation and actively participate in conversations while interacting with others; being cooperative, and approachable are critical to this role.
Diversity awareness and the ability and willingness to respect and value the differences and perceptions of different groups/individuals are key to success in this role.
Send cover letter and resume to: Email to: firstname.lastname@example.org, via mail to AIDS Foundation of Chicago, 200 West Jackson Suite 2100 Chicago, IL 60606, or via fax to (312) 784-9054.
Please reference position code OPER ITC 400
Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.