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Resource Specialist

The AIDS Foundation of Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV and related chronic diseases. We envision a world in which people living with HIV and related chronic diseases will thrive, and new HIV infections will be rare. Our work focuses on improving health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, and being a bold voice for change.

We are seeking for an individual to serve as our Resource Specialist. The Resource Specialist is responsible for assisting clients who do not qualify for case management, or who are self-sufficient in obtaining supportive services.  This position will also be responsible for conducting housing screeners to link individuals with housing needs to the appropriate housing services.  The Resource Specialist will work closely with the housing and care teams and act as bridge between the two programs.  The Resource Specialist will be tasked with providing information to clients regarding services, addressing a variety of issues and/or providing general support, maintaining records, file, and databases.  The Resource Specialist will be also be cross trained and certified in order to provide medical benefit enrollment assistance and support to clients as needed.    

Principal functions and responsibilities of this position include the following:

Resource Facilitation

·         Conduct face-to-face meetings with clients to assess needs;

·         Perform telephone screenings with clients in need of housing services;

·         Refer clients to case management services, and other core and supportive services if determined to be necessary;

·         Participate in case conferencing meeting to ensure client needs are met;

·         Document need for Emergency Financial Assistance and Medical Transportation;

·         Distribute food vouchers and transportation cards according to eligibility and need;

·         Complete at least 12 hours of on-going training annually;

·         Utilize designated client database to document encounters;

·         Collaborate with subcontractor agencies to schedule on-site assessments/re-assessments;

·         Schedule client appointments both at AFC and subcontractor agencies to complete certifications;

·         Travel to all funded agencies;

·         Perform record-keeping and clerical functions (e.g., scheduling, copying, faxing, data inputting, transmitting, telephoning, taking messages, responding to written and verbal inquires, etc.) for the purpose of supporting the needs of the client.

 

Other

·         Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others;

·         Protect organization's value and manage risk by keeping information confidential;

·         Perform other duties as assigned.

 

 

QUALIFICATIONS

 

Minimum Qualifications

Associate’s degree in a human services field OR at least one year of experience in Social Services, Health Care or related field. 

Basic knowledge of HIV/AIDS prevention and treatment.

 

Preferred Qualifications

Bachelor’s degree in the Human Services field (i.e., Psychology, Sociology, Public Health, Social Work).

Bilingual, Spanish-English.

 

Knowledge, Skills, and Abilities

Strong attention to detail including the ability to accomplish a task with concern for all areas involved, no matter how small.  This includes the ability to notice inconsistencies/faults in organizational processes in order to ensure the quality of services provided by the organization and to prevent further inefficiencies.  The ability to attend to and verify the accuracy and completeness of detailed information in documents or on the computer, such as charges, fees, due dates, etc.

Knowledge of Microsoft Excel and/or other database programs. This includes the ability to generate basic reports using these programs.

The ability and willingness to respect and value the differences and perceptions of different groups/individuals.  This includes managing the diverse cultural, ethnic, gender, age, educational, professional, sexual orientation, gender identity, gender expression, etc. backgrounds and styles of others and adapting one’s own behavior to best manage the situation, and seeking out those individual differences to implement and achieve the vision and mission of the organization.

Strong problem solving skills including the ability to define, diagnose, and resolve problems.  This includes seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its recurrence.

The ability to prepare clear, accurate, and understandable written text in English, and follow the basic rules of spelling, grammar, and punctuation.  This may include memos, emails, proposals, reports, and professional or general correspondence.

And the ability to communicate information clearly and politely to co-workers, supervisors, and guests when speaking.  This includes targeting the amount, style, and content of the information to the needs of the receiver are key to success in this role.

Send cover letter and resume to: Email to hrjobs@aidschicago.org, via mail to AIDS Foundation of Chicago, 200 West Jackson Suite 2100 Chicago, IL 60606, or via fax to (312) 784-9054.

Please reference position code PROG RESSP 296

Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.