Standard operating procedures
This set of standard operating procedures (SOPs) outlines minimum standards for operational policies and procedures that can be applied to all sub-contracting agencies and that all sub-contractors agree to perform.
These SOPs are not intended to serve as a comprehensive set of a sub-contractor’s policies and procedures; however, these standards serve as a minimal foundation for all sub-contractors to develop and maintain their individual agency’s case management services. Any SOP can be supplemented by sub-contractor-specific policies as long as said policies do not contradict the AFC SOPs.
Case manager standard operating procedures - updated Feb. 17, 2017
Appendices - updated Feb. 10, 2017
Uber for Business Webinar Training for Case Managers
2017-2018 Ryan White training calendar
2017-2018 Housing training calendar
AFC quarterly progress report narrative template
Care team contact sheet - updated Feb. 14, 2017
Referrals list for Ryan White Care Services
Definition of case management scopes
Part B service-provided invoice template
Subcontract orientation presentation
2016 Housing and Utility Assistance application [English]
2016 Housing and Utility Assistance application [Spanish]