Our work

Case manager and agency resources

Standard operating procedures

This set of standard operating procedures (SOPs) outlines minimum standards for operational policies and procedures that can be applied to all sub-contracting agencies and that all sub-contractors agree to perform.

These SOPs are not intended to serve as a comprehensive set of a sub-contractor’s policies and procedures; however, these standards serve as a minimal foundation for all sub-contractors to develop and maintain their individual agency’s case management services. Any SOP can be supplemented by sub-contractor-specific policies as long as said policies do not contradict the AFC SOPs.

Case manager standard operating procedures - updated April 21, 2017

Appendices - updated Feb. 10, 2017

Other documents

MCO Grievance Procedures

Case Management Collaborative Leadership Council (CMCLC) Membership Application

90-day emergency financial assistance program

2017-2018 Ryan White training calendar

2017-2018 Housing training calendar

AFC quarterly progress report narrative template

Care team contact sheet - updated Feb. 14, 2017

Referrals list for Ryan White Care Services

Definition of case management scopes

Part B service-provided invoice template

Subcontract orientation presentation

2016 Housing and Utility Assistance application [English]

2016 Housing and Utility Assistance application [Spanish]

HIV and Aging Training - Additional Resources