Our work

Services

AIDS Waiver

Description: Complete initial assessment of eligibility; reassessment and preparation of AIDS Medicaid Waiver home care service plans for eligible members.
Targeted members: Members that are deemed eligible for the AIDS Waiver following the initial health risk assessment.
Benefits: Maintain continuity of care; minimize duplication of case managers; established and experienced workforce.


Behavioral Health Services

Description: Intensive, home-based mental health and substance use assessment and treatment to promote improved emotional health and decreased and/or safer substance use.
Targeted members: Members not currently engaged in behavioral health services and/or in-need of home-based treatment, identifying with problematic substance use and/or mental health concerns.
Benefits: Improved emotional health, management of mental illness and/or substance use. Decreased health and social consequences stemming from problematic substance use or mental illness. Reduced barriers to medical treatment engagement, such as transportation and health limitations. Increased convenience of appointment attendance due to in-home service provision.


Crisis Stabilization Specialist

Description: A Crisis Intervention Specialist is dispatched to promptly assist members. The specialist diffuses the situation and helps to stabilize the member. The Specialist reconnects members to key support services for ongoing needs to decrease the likelihood of diminished health and increased health costs.
Targeted members: Eligible members who experience a behavioral or non-medical crisis.
Benefits: This service prevents behavioral or related medical crises from escalating into a downward cycle of loss and dysfunction. The service reduces unnecessary emergency room visits or hospital stays, instead keeping members engaged in care.


Health Education Clinician

Description: Intensive, home-based health support, education, service coordination and health advocacy to build and strengthen member self-care competencies.
Targeted members: Members not currently engaged in medical care, discharged following medical hospitalization, or show a history of poor primary care or treatment compliance.
Benefits: Increased knowledge of their medical condition; improved understanding of medications and side effects; increased adherence to medical appointments.


HIV-Connect

Description: Intensive case management services to keep members healthy and able to avoid hospitalizations and over-utilization of the emergency room.
Targeted members: All members who are HIV-positive. Individuals may be newly diagnosed with HIV or not accessing care as needed.
Benefits: Our cost-effective approach has proven to be successful in engaging and retaining members in care. It ensures that members are connected to HIV primary care, adhere to their medical treatment regimens, and have care that is coordinated with a wide variety of related community services (from nutrition, education and food pantry services to housing and transportation).


Housing stabilization

Description: Access to affordable housing, intensive case management and rental subsidies.
Targeted members: Eligible members for homeless individuals suffering from a wide range of chronic medical illnesses including HIV.
Benefits: Chronically ill, homeless people treated with stable, supportive housing achieve better health outcomes at a lower cost than those who are not stably housed.


Linkage to care

Description: Connects newly diagnosed HIV and/or hepatitis C (HCV) members to in-network medical care providers; provides support for first few medical appointments and education regarding HIV and/or HCV diagnosis.
Targeted members: Members who have recently tested positive for HIV and/or HCV.
Benefits: Connection and support to HIV and/or HCV medical care and support services that is culturally competent and appropriate. It is especially important to quickly connect these members to medical care to improve their health outcomes and reduce the number of new HIV infections in the community.


Prevention — HIV and chronic disease

Description: HIV, hepatitis C (HCV) and sexually transmitted infections (STI) testing, which promotes earlier access to treatment and retention in care.
Targeted members: Members who live in high-prevalence communities and/or engage in high behaviors or with high risk groups.
Benefits: Access to HIV, HCV and STI testing with linkage to appropriate, culturally-competent medical care and support services for people with these chronic diseases. It is especially important to screen for these diseases to decrease transmission and morbidity.


Reach and Engage

Description: Our Mobile Engagement Team is designed to find and engage health insurance members to inform them about health plan benefits and provide a brief health assessment.
Targeted members: “Unable-to-locate” health insurance plan members.
Benefits: By rapidly connecting and re-engaging those who are not yet connected with their primary care provider or have fallen out of care, members will be able to begin access services and appropriate treatment on a timely basis.


Training and Professional Education: HIV and Chronic Disease

Description: Staff training to meet the annual training requirements on HIV/AIDS and evidence-based practices for working with vulnerable populations.
Targeted members: Clinical staff within the Chicago community, partnering agencies and insurance plans.
Benefits: To help health insurance plans meet their required annual hours of professional development training.