The AFC case management system provides a wide range of services, acting as a broker between clients and services. Our system identifies medical and social service needs and facilitates referrals to meet those needs; assists clients in applying for benefits, including housing, transportation, food and nutrition services; and facilitates access to emergency homelessness prevention funds in times of crisis.
Our case management model is unique in the U.S. because of its coordinated system. This means that each client in the system has only one case manager who is trained to provide the client with a wide variety of services and referrals depending on the client’s needs. The coordinated system also allows for standardized training of all case managers along with one set of Standard Operating Procedures for use across the entire system.
As a part of the coordinated system, AFC utilizes a central database of client demographic and contact information, which gives AFC the ability to report out on unduplicated client encounters. The goal of case management is to be a standardized process of assessment, case planning, service coordination, referral, advocacy and follow-up, through which the multiple service needs of people affected by HIV are met.
In our role as the coordinating body for case management, AFC: