Our work

Case manager and agency resources

Standard operating procedures

This set of standard operating procedures (SOPs) outlines minimum standards for operational policies and procedures that can be applied to all sub-contracting agencies and that all sub-contractors agree to perform.

These SOPs are not intended to serve as a comprehensive set of a sub-contractor’s policies and procedures; however, these standards serve as a minimal foundation for all sub-contractors to develop and maintain their individual agency’s case management services. Any SOP can be supplemented by sub-contractor-specific policies as long as said policies do not contradict the AFC SOPs.

Case manager standard operating procedures - updated March 1, 2018

Appendices - updated Sept. 4, 2018

Housing case manager resources

2018 rent request due dates

2018 utility allowances

2018 fair market rent standards

2019 Emergency Financial Assistance application

Other documents

Emergency Flexible Financial Fund Policy

MCO Grievance Procedures

Case Management Collaborative Leadership Council (CMCLC) Membership Application

2017-2018 Ryan White training calendar

AFC quarterly progress report narrative template

Care team contact sheet - updated July 17, 2019

Referrals list for Ryan White Care Services - updated May 20, 2019

Definition of case management scopes

Part B service-provided invoice template

HIV and Aging Training - Additional Resources